Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jili.wim ("we," "us," or "our"), the operator of the online gaming platform accessible at jiliwim.net, collects, uses, stores, and discloses personal information about users ("you" or "your") who access or use the jili.wim platform, including all associated games, promotions, and support services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as other applicable data protection legislation. By registering an account or using the jili.wim platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions, which govern your use of the jili.wim platform generally.

2. Data We Collect

jili.wim collects personal data in the following categories:

Category	Examples	Source
Identity Data	Full name, date of birth, government ID number, nationality	Provided by you during registration or KYC
Contact Data	Email address, mobile number, residential address	Provided by you during registration
Financial Data	GCash number, bank account details (BPI, BDO, Metrobank), transaction history	Provided by you during deposit/withdrawal
Technical Data	IP address, device type, browser type, operating system, session tokens	Automatically collected when you use the platform
Usage Data	Games played, bets placed, session duration, feature interactions	Automatically collected during platform use
Communications Data	Live chat transcripts, support ticket content, email correspondence	Generated when you contact jili.wim support
Verification Data	Copies of government-issued IDs, selfies, proof of address documents	Provided by you during KYC verification

We do not intentionally collect sensitive personal information (such as health data, religious beliefs, or political opinions) unless it is strictly necessary for a specific compliance purpose and you have given explicit consent.

3. How We Use Your Data

jili.wim uses your personal data for the following purposes:

• Account Management: To create, verify, maintain, and secure your jili.wim account.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver promotions and bonuses.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with applicable regulations and to prevent fraud.
• Anti-Money Laundering (AML): To monitor transactions for suspicious activity and comply with AML obligations under Philippine law.
• Customer Support: To respond to your enquiries, resolve disputes, and improve our support services.
• Responsible Gaming: To monitor gaming patterns and intervene where problem gambling indicators are detected, including enforcing self-exclusion requests.
• Marketing Communications: To send you promotional offers, newsletters, and platform updates — only where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the jili.wim platform experience.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jili.wim processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you (e.g., account creation, payment processing, game delivery).
• Legal Obligation: Processing required to comply with applicable laws and regulations (e.g., KYC, AML, tax reporting).
• Legitimate Interests: Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights (e.g., fraud prevention, platform security, analytics).
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent (e.g., marketing communications). You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Data

jili.wim does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML service providers who assist us in verifying your identity and monitoring for suspicious activity.
• Game Providers: Software providers whose games are hosted on the jili.wim platform, to the extent necessary for game delivery and fairness auditing.
• IT and Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Government agencies, regulators, courts, and law enforcement bodies where disclosure is required by law or necessary to protect the rights and safety of jili.wim or its users.
• Professional Advisers: Lawyers, auditors, and accountants, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of jili.wim are required to implement appropriate technical and organisational security measures and to process data only in accordance with our instructions.

6. Cookies & Tracking Technologies

jili.wim uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device when you visit the jili.wim website.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These cannot be disabled without affecting core functionality (e.g., session authentication, security tokens).
• Performance & Analytics Cookies: Help us understand how users interact with the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to personalise your experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jili.wim platform.

7. Data Retention

jili.wim retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML and KYC regulatory requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for two (2) years from the date of the last interaction.
• Marketing consent records are retained for the duration of the consent plus three (3) years.

When personal data is no longer required, jili.wim will securely delete or anonymise it in accordance with our data destruction procedures.

8. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili.wim:

• Right to be Informed: The right to know what personal data we collect and how it is used — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the contact details in Section 13. We will respond to all verified requests within 15 business days.

9. Data Security

jili.wim implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jili.wim platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for staff accessing systems containing personal data.
• Incident response procedures, including notification to affected users and the NPC in the event of a data breach, within the timeframes required by law.

While jili.wim takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account credentials confidential.

10. Children's Privacy

The jili.wim platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the jili.wim platform, please contact us immediately using the details in Section 13.

11. Cross-Border Data Transfers

Some of jili.wim's service providers and infrastructure partners may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection, jili.wim will ensure that appropriate safeguards are in place — such as standard contractual clauses approved by the NPC — to protect your data in accordance with this Policy and applicable Philippine law.

12. Changes to This Policy

jili.wim may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered users via the email address on file at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the jili.wim platform after the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on the jili.wim platform
• Response Time: We aim to respond to all data-related enquiries within 15 business days.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data privacy concern.